Training and events diary

Dispute System Design and Complaint Management

Handling complaints well can reduce staff turnover, increase client loyalty and save you money.

LEADR offers in-house workshops and seminars to assist organisations and businesses with the development, review, training and implementation of effective complaint managment systems.

LEADR offers several options:

A seminar for senior management to:

  • Identify the key components of a complaint management system
  • Review the effectiveness, consistency and useability of current systems
  • Develop an implementation strategy to equip staff with the understanding and skills to effectively manage complaints and feedback

A workshop for HR professionals and managers:

  • Learn the importance of capturing and resolving complaints, and ways to respond early and appropriately
  • Discover ways to create a workplace culture of constructive feedback to avoid escalation of problems
  • Understand how to handle reports of bullying or inappropriate behaviour in the workplace.

Training for front-line staff:

  • To develop their communication strategies for dealing with disgruntled or complaining customers

About dispute system design and complaint management

These workshops are customised to meet the identified needs of your organisation, and align with your policies and procedures.

Associated services available

LEADR can also refer you to Dispute Resolution Professionals who can audit your current systems, provide advice on complaint processes and Code of Conduct policies.

A free referral service to accredited mediators is also available.

This email address is being protected from spambots. You need JavaScript enabled to view it.  to customise a training workshop for your organisation or to find out more on our dispute resolution services.