Training and events diary

Conflict Competent Leadership: Making the most of conflict within organisations

Conflict is inevitable in our workplaces. It exists at the heart of some of the best ideas and innovations. It can also be at the centre of some of our deepest problems and worst failures. Great leaders have a range of constructive responses to effectively deal with conflict dependent on each situation.

 

This workshop will assist you to manage differences, disagreements and disputes so as to harness the power of conflict to create dynamic, innovative teams and organisations.

 

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Smart Advisor: Tips for Professional Advisors

When is mediation the best approach to resolve a dispute?

What are the different roles in the process, including that of HR Advisor, legal advisor and support person?

How can you best prepare others and yourself for mediation?

This workshop will assist you to better service your organisation's interests and make the most of mediation for both the organisation and the employee.

Read more: Smart Advisor: Tips for Professional Advisors

Dispute System Design and Complaint Management

Handling complaints well can reduce staff turnover, increase client loyalty and save you money.

LEADR offers in-house workshops and seminars to assist organisations and businesses with the development, review, training and implementation of effective complaint managment systems.

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Community Engagement: Practical consultation and negotiation skills

This workshop provides a framework and skills for practical consultation with stakeholders and community groups

About this workshop

On this workshop participants will:

  • Learn questions to ask and things to consider when preparing for a facilitation or negotiation
  • Discuss ways to manage community or multi-party meetings and disputes
  • Identify the types of behaviour you find difficult to deal with and gain skills to manage these
  • Learn a process for negotiating principled, ethical outcomes.  

Read more: Community Engagement: Practical consultation and negotiation skills

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