Training and events diary

Difficult Dialogue: Techniques for talking through the tough stuff

How many problems in your day-to-day work are caused or aggravated by poor interpersonal communication? How often are problems reacted to inappropriately or just left to fester?

When faced with stressful situations we need more than good intentions. We need a toolkit of easy to use, functional strategies.

These intensive workshops cover numerous practical techniques on how to constructively:

  • Communicate without avoiding those crucial ‘hard-to-hear’ messages
  • Handle misunderstandings, impasses, conflicts and prickly personalities
  • Engage with those recurring challenging issues like reported bullying, unspoken tensions, low trust and lack of respect.

The facilitator

Paul Hutcheson has participated in more than 2500 mediations and is one of New Zealand's most experienced conflict management and communication specialists.  He brings a wealth of experience and insights into how to handle difficult conversations.


Who is the course for?

Workshops have been well received by frontline supervisors, managers from all levels, HR personnel, union organisers and lawyers.  Available as a one-day or two-day training course. In-house courses can be adapted to meet your particular needs.


What previous participants have said:

"A very enjoyable and useful day. Love the mix of interaction with the sharing of your frontline experiences. Things like ABCD and PSIS formulae will be very useful - Great atmosphere - enjoyed the workshop very much and learned heaps."

"I previously thought this stuff could be a bit flakey, but the down to earth strategies and tips were great."

"Although some of this may be common sense it does not make it easy to deal with. to me it is a bit like CPR, something that needs to be done regularly to try to get it happening automatically in difficult situations."

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